Refund and Returns Policy for VibeHato
At VibeHato, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your product, our Refund and Returns Policy outlines the steps you need to follow to return or exchange an item.
Effective Date: March 24, 2025
1. Returns Eligibility
To be eligible for a return or exchange, the item must meet the following criteria:
- The item must be in its original condition, unused, and in the original packaging (if applicable).
- The return request must be made within 30 days from the date of purchase.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.
2. Non-Returnable Items
Certain items cannot be returned or exchanged, including but not limited to:
- Opened software, digital downloads, or downloadable content.
- Items marked as “Final Sale” or “Non-returnable” at the time of purchase.
- Custom-built or personalized laptops.
3. Refunds
If your return is accepted, we will process your refund in the original form of payment within 7-10 business days. Shipping and handling charges are non-refundable, and you are responsible for return shipping costs unless the item is defective or damaged.
4. Exchanges
If you would like to exchange your product for a different item, you can do so within 30 days of your purchase. Please contact us to arrange the exchange, and the item must meet the same eligibility criteria as mentioned above.
5. Defective or Damaged Items
If your item is defective or damaged upon arrival, please contact us immediately. We will offer a replacement or refund for defective or damaged items at no additional cost. You must notify us within 7 days of receiving the item to be eligible for a replacement or refund.
6. How to Return an Item
To return an item, follow these steps:
- Contact us via email at info@vibehato.net or call us at (501) 796-2238 to initiate the return process.
- Provide your order number and details of the item you wish to return.
- Once we confirm your return, carefully package the item in its original condition.
- Ship the item to our store address: 157 Liberty Rd, Vilonia, Arkansas.
Please note: Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
7. Refunds for Sale or Discounted Items
Items purchased during sales, promotions, or with discounts may be eligible for a return or exchange, but only under the same conditions outlined above. The refund will be issued for the sale price paid.
8. Customer Service
If you have any questions or need further assistance with your return, exchange, or refund, please do not hesitate to contact our customer service team:
VibeHato
157 Liberty Rd, Vilonia, Arkansas
Email: info@vibehato.net
Phone: (501) 796-2238
By purchasing from VibeHato, you agree to the terms and conditions of this Refund and Returns Policy.