Shipping Policy for VibeHato
At VibeHato, we aim to provide efficient and reliable shipping services to ensure your orders arrive on time and in excellent condition. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website.
Effective Date: December 31, 2024
1. Shipping Methods and Delivery Times
We offer several shipping methods to accommodate your needs. Delivery times and costs are determined based on your location, selected shipping method, and product availability.
- Standard Shipping: Typically delivers within 5-7 business days.
- Expedited Shipping: Typically delivers within 2-3 business days.
- Next-Day Shipping: Available for select items (additional charges apply).
Shipping times are estimates, and we cannot guarantee exact delivery dates, as they are subject to factors beyond our control, such as weather conditions, third-party carrier delays, or holidays.
2. Shipping Charges
Shipping costs are calculated at checkout based on the shipping destination and the selected shipping method. We offer competitive shipping rates, and the total shipping cost will be displayed during the checkout process.
- Free Shipping: Occasionally, we may offer free shipping promotions for orders above a specified amount. These promotions will be clearly stated during checkout.
- Additional Fees: Extra charges may apply for expedited shipping or for shipping to remote locations.
3. Order Processing Time
All orders are processed within 1-2 business days of receiving payment, excluding weekends and holidays. Orders placed on weekends or holidays will be processed on the next business day.
- Processing Delays: In some cases, processing may take longer due to high demand, product availability, or issues with payment verification. If there is a delay, we will notify you via email with an updated delivery estimate.
4. Shipping Restrictions
- Domestic Shipping: We currently only ship within the United States.
- International Shipping: At this time, we do not offer international shipping.
- PO Boxes: Some shipping carriers may not deliver to PO Boxes. If your shipping address includes a PO Box, please verify with us to ensure that we can ship to that address.
5. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information so you can monitor your shipment’s progress. You can also track your order directly on our website under the “Order Status” section.
6. Delivery Issues
We are not responsible for any delays, loss, or damage caused by third-party shipping carriers. However, if your package is delayed, lost, or damaged in transit, please contact us at info@vibehato.net or (501) 796-2238, and we will assist you in resolving the issue.
- Incorrect Address: Please ensure that your shipping address is accurate. We are not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.
- Failed Deliveries: If your package is returned to us due to delivery failure, you may be required to pay additional shipping charges to have it resent.
7. Order Modifications or Cancellations
Once an order has been placed and processed, it cannot be modified or canceled. However, if you need to make any changes to your order, please contact us as soon as possible, and we will attempt to accommodate your request before shipping.
8. Shipping to Multiple Addresses
If you wish to ship products to different addresses, please place separate orders for each address.
9. Packaging
We ensure that all products are packaged securely to minimize the risk of damage during transit. If you receive a damaged or defective product, please refer to our Refund and Returns Policy for further instructions on how to resolve the issue.
10. Customer Service
If you have any questions or concerns about shipping, please contact us:
VibeHato
157 Liberty Rd, Vilonia, Arkansas
Email: info@vibehato.net
Phone: (501) 796-2238
By placing an order with VibeHato, you agree to the terms and conditions outlined in this Shipping Policy.